Service & privacy policies

Appointments and prices

Arrange your appointment directly with Charlie by phone or email. Confirm the service, price and any payment or cancellation terms with Charlie before agreeing to the appointment. Charlie’s Mobile Hairdressing is fully insured.

Colour and patch tests

All colour services for new clients require a patch test. Contact Charlie in advance to arrange the test and confirm the timing for the product being used. Tell Charlie about any previous reactions or concerns before your appointment.

Changes and cancellations

Contact Charlie as soon as possible if you need to change or cancel an appointment. Where the statutory cooling-off period applies to a service arranged by phone, email or away from business premises, you generally have 14 days from the day after agreeing to the contract to cancel. Different rules may apply if you expressly request that work starts during that period. Your statutory rights apply.

Questions or complaints

If you have a concern about your service, contact Charlie at contact@charliesmobilehair.co.uk or 07715 402083.

Privacy

Charlie’s Mobile Hairdressing handles your information. Contact Charlie with any privacy queries. When you call or email, Charlie may use the contact details and information you share to answer your enquiry, provide a quote or arrange and carry out a home visit. This site uses direct phone and email links and includes no website forms or site-added analytics.

Depending on the circumstances, you may have rights to access, correct or delete personal information, restrict or object to its use, or request a copy in a portable format. Contact Charlie at contact@charliesmobilehair.co.uk to ask about your information or exercise your rights. You can also raise a concern with the Information Commissioner’s Office.